Facing challenges of compelling competitions and customer-orientation atmosphere, frontline employees in service industry are considered high-leveled emotional labor. Previous studies have shown that a rather stressful workplace results in a lower level of health, well-being, job performance, organizational citizenship behaviors. Research in stress and strain field, antecedents and outcomes-related empirical investigation has earned great attention. Studies on organization-based self-esteem (OBSE) are emerging. The study grounds conservation of resource theory to tap organizational politics and employees’ organization-based self-esteem (OBSE) toward their employing hotels. The results might offer insights for hotel managers.
